A request comes firstYour journey is booked only when the operator confirms it.
Know the full priceReview the final quote and its conditions before accepting.
Pay your operatorPayment is arranged directly after confirmation.
We’re here to helpContact Book D for questions about the app or your request.
01. Our service
These Terms apply to the Book D app and website. Book D helps customers explore chauffeur-driven vehicles, submit journey requests, review operator quotes and follow booking confirmations. By using the service, you agree to these Terms. If you do not agree, do not submit a booking request or use an account.
Transport is provided by the operator identified for your journey. Book D coordinates requests; an app listing does not itself guarantee availability, reserve a vehicle or confirm a driver. These Terms apply together with the specific quote and operator terms you are shown before accepting a journey.
02. Accounts & eligibility
You must be an adult and legally able to make the booking, or act with the necessary authority for the person or organization booking the journey. Provide accurate contact and journey details, keep your sign-in account secure and promptly tell us about unauthorized access.
You may sign in using an available provider, such as Google or Apple. Operator permissions and vehicle listings require the applicable authorization and review; signing in alone does not approve a listing or grant staff privileges. Do not share access to an operator or staff account with unauthorized people.
03. Requests, quotes & confirmation
- Request: select a vehicle and send your journey details. Displayed prices are estimates unless expressly identified as a final quote.
- Review: the operator checks the route, capacity and availability and provides the final price, inclusions, exclusions, waiting conditions and cancellation terms.
- Accept: review and accept the specific quote version before it expires. A revised quote requires your acceptance again.
- Confirm: your booking is confirmed only when its status in the app shows confirmation of the exact vehicle and the relevant driver details.
An accepted quote is not yet a confirmed reservation. We do not promise an instant response or immediate availability. If the selected vehicle becomes unavailable, you must agree to any alternative; a different vehicle or material route change requires a new request.
04. Journey details & responsibilities
Check the pickup and destination, date, time, passenger count, luggage and any special arrangements before submitting. Journey times displayed as Bangkok time use GMT+7. Only arrangements expressly included in the accepted quote are part of the service.
Flight details and notes help coordination; they do not create a promise of automatic flight monitoring or free waiting. The current golf-transfer option is one-way; arrange a return as a separate request. Tell the operator about child-seat or accessibility needs early and obtain confirmation that the vehicle can meet them.
Follow reasonable safety instructions and applicable laws, and treat vehicles and people respectfully. Do not request unlawful journeys or provide content you are not authorized to share. Delays caused by traffic, weather or other events may affect the journey; contact the operator using the details supplied with a confirmed booking.
05. Prices & payment
Review the final amount, currency, taxes, tolls, waiting charges, deposit requirements and other inclusions or exclusions in the operator’s quote. Ask for clarification before accepting any unclear amount or condition. Additional services or material changes require an agreed price.
Payment is arranged directly with the operator after confirmation. Book D does not collect payment-card details, charge fares in the app or hold a customer payment balance. The operator is responsible for its payment instructions, receipts and any refund it owes. Contact support if a payment request differs from the accepted quote.
06. Changes, cancellations & refunds
Before confirmation, you can cancel the request in the app. After confirmation, the app submits a cancellation request for the operator to resolve under the cancellation conditions you accepted. A pending cancellation request does not itself complete the cancellation; check the updated trip status and any response.
No standard cancellation fee or refund percentage is imposed by this page. Any applicable waiting, no-show, cancellation or deposit condition must be disclosed in the quote or operator terms before you accept. Mandatory consumer rights apply regardless of those terms.
For refunds of payments made directly to an operator, contact that operator first. Book D support can help review the booking record and coordinate an enquiry, but cannot directly refund money it did not collect.
07. Transport providers & content
Operators are responsible for the accuracy of their vehicle details, pricing, availability and service terms, and for the licenses, permissions, insurance and safety obligations required to provide their transport services. Platform listing review is not a guarantee of every claim or a substitute for an operator’s legal responsibilities.
Upload only photographs and other content you own or have permission to use. By submitting listing content, you authorize Book D to store, display and use it as needed to operate and promote that listing within the service. Do not upload private customer data, unlawful material or misleading vehicle information into a public listing.
08. Privacy & closing your account
Our Privacy Policy explains how account, trip and support information is handled. Using Book D does not give blanket consent to unrelated uses of your personal information.
You can initiate account deletion in Profile → Your data → Request account deletion. This submits a request; it does not instantly erase records or cancel active journeys. We may retain records where necessary to meet legal obligations or resolve outstanding matters. You can also email jongreat177@gmail.com if you cannot access your account.
09. Availability & fair use
We may maintain or update the app, correct errors, or restrict access where reasonably necessary to protect users, comply with law or address a breach of these Terms. Where practical and lawful, we will explain a material restriction and provide a way to contact us about it.
The service may occasionally be interrupted. Do not rely on it as an emergency service. These Terms do not exclude liability that cannot lawfully be excluded, remove mandatory consumer protections, or limit rights you have under applicable law. Responsibility for any loss is determined by the relevant facts and applicable law.
10. Questions, disputes & updates
For app issues, booking questions or a concern about these Terms, contact jongreat177@gmail.com. Include your booking reference if relevant, but do not send passwords, sign-in codes or complete card details. We will review the concern and work with you and, where relevant, the operator to address it.
You remain free to use any complaint, regulator or court process available under applicable law. These Terms do not impose mandatory arbitration or waive statutory rights.
We may update these Terms as the service changes. The effective date and version appear above. Material changes will be communicated where required. Changes do not retrospectively alter an accepted confirmed journey without your agreement, except where required by law.