A little help.
A smoother journey.

Your journey is confirmed only when Trips shows a confirmed booking. Sending a request or accepting a quote does not reserve a vehicle. Open the trip in the app to check the latest status and details.

Open the trip in the app. Before confirmation, you can cancel the request. After confirmation, cancellation is sent to the operator to resolve under the terms you accepted. For a different vehicle or a material route change, arrange a new request.

Payment is arranged directly with your operator after confirmation. Contact the operator about a receipt or refund. If the details differ from the quote, email Book D with your booking reference so we can help review the record.

Use the same Google or Apple account you used to join Book D. If you chose Hide My Email with Apple, your Book D account may use an Apple relay address. Check your internet connection and try again. If the issue continues, email us with a description of what happened; never send a password or sign-in code.

To initiate deletion, open Profile → Your data → Request account deletion and confirm. The request is processed by the Book D team; it does not instantly cancel trips or erase all records. For access, correction, another privacy request, or if you cannot access the app, email jongreat177@gmail.com. See our Privacy Policy for details.

Check your confirmed trip for the assigned driver’s contact and meeting instructions. For time-sensitive pickup coordination, contact the operator or driver using those details. This support inbox is not an emergency service.